FAQ about Rubbish Clearances
The All Clear Company is a specialist in waste collection and rubbish removal services operating across London and Essex. We have added this section on frequently asked questions to help you find answers to some of the most commonly asked questions.
Please click on the questions below to find our answer.
Q1. What do we do?
Answer:The All Clear Company removes your waste fast and efficiently from residential and commercial premises. Our two man Clearance Teams, load from anywhere in and around your property, clean up when the job is complete and you are happy, take away and disposal or recycle your waste.
Q2. What things do we remove?
Answer:The All Clear Company will remove pretty much anything from anywhere in and around your property.
- Furniture – sofa, sofa-bed, mattress, armchair, cupboard, filing cabinets
- Appliances – fridge, freezer, washer dryer, computer, stereo, printer, TV, fax machine
- Cellar, loft & garage – boxes, books, kitchenware, tools, clothes, fireplace, lawn mower
- Garden refuse – branches, grass, leaves, soil, dirt, sod, compost, turf
- Wood – fencing, firewood, lumber, plywood, shed, gate
- Construction/ demolition – plaster, drywall, broken patio, pallet, crate, glass, concrete
- Roofing / Flooring – tiles, asphalt, carpet, wood, flooring
We do not remove certain Hazardous Materials, including noxious chemicals, solvents, motor oils, petrol cans, asbestos, vehicle batteries, raw meat and fish, medical or biological waste or any toxic substances.
On the other hand, there are certain items that are classified as hazardous which we can collect.
For example, computer monitors and fridges or freezers. However, because these items have to be disposed in the correct manner and the disposal costs are higher, there is a load supplement that will apply. If you are unsure about whether your waste is or is not hazardous and whether we can collect it, please call our customer service team and we will clarify for you.
Q3. Are we insured?
Answer:Yes. Our Clearance vehicles and drivers are fully insured.
Q4. Why do we charge?
Answer: The All Clear Company will load all of your waste and cleanup after ourselves and take it away for segregation. We segregate items for recycling and reuse and also pay disposal fees include land fill tax on your waste. Our charges reflect the costs of doing all this and also the expense of employing staff and running Clearance units.
Q5. Will you make a mess?
Answer: No, we use dust sheets to protect your carpets, our drivers always wear clean uniforms and on rainy days they use plastic shoe covers to avoid any mud around your house. Our Clearance vehicles are fitted with all tools need to tidy up thoroughly at the end of your clearance. In the unlikely event that we do damage your property when completing your clearance, rest assured we are fully insured and we will arrange for any repairs or cleaning to be completed immediately.
Q6. Are we a registered waste carrier?
Answer:Yes, our license number is TNE 378876
Q7. What to expect on the day of my clearance?
Answer:Firstly you will receive a courtesy phone call 20 minutes prior to our Teams arrival.
One of our friendly uniformed Teams will meet you, or your representative at your property/site at the time and date agreed.
You simply show us exactly what you would like cleared and let us know anything which is to stay.
Our Team will agree a full clearance price and if you are happy begin work.
We remove your waste from any location in and around your property including: cupboards, the loft, your shed the garage, anywhere really.
Our Team can also remove your carpets fixtures and fitting if required.
This is the point where you put your feet up and maybe have a cup of tea and let our Team do all the hard work. You can also leave our team to it and when they are complete they will give you a call.
Once your clearance is complete our Team will sweep up, and leave everything clear and tidy.
Our Team will check that everything has been done to your satisfaction and if you are happy take payment.
Q8. How do I book a clearance?
Answer: Simply call, click or e-mail to book your clearance.
A member of our solutions team will ask you if there is anything large or unusual to be removed.
We will ask you about the location and size of your property/site and any parking and access details.
Our Team will give you quote over the phone and if you are happy arrange a time and date convenient to you for your clearance.
If you are unable to be present for your clearance, we can simply clear your waste and collect payment over the phone.
If a third party has involvement then we will take details of your solicitor or estate agent and contact them to discuss obtaining the keys or arrange for someone to meet us.
We don’t ask you to sort through, bag up or box your waste, we simply collect and meet your needs completely.
Just leave it all for us and our Clearance Teams will do all the hard work.
Q9. Why use The All Clear Company instead of a skip?
Answer:We do all the loading and clean up after ourselves. Our charges are from a clear price list and you only pay for the volume we fill for you. There is also no hassle or the expense of apply for a skip permit.
Q10. Why can’t we give me an exact price over the phone?
Answer:The All Clear Companies rates are based on the volume of our vehicle filled and type of waste we remove on your behalf. Unfortunately until we see what is to be removed, we can only give you a estimate not an exact price. Once our Clearance Team have arrived before starting you clearance, our Team will review your waste and provide you with an obligation free quote of how much your full clearance price will be.
Q11. Why are appointments booked in two-hour slots?
Answer:Unforeseen circumstances, such as traffic or jobs being larger than expected, can sometimes mean The All Clear Company are running a little behind appointments are booked in two-hour slots so we can do our best to always arrive when convenient to you. Our Clearance Teams will give you a courtesy call 20 minutes prior to all their arrivals.
Q12. What do we do with your waste?
Answer: The All Clear Company aims to recycle or reused as much as possible. Where this is not possible we only use licensed Waste Transfer Stations where it is sorted and disposed of in the least environmentally damaging way.
Q13. Do I have to be at the property?
Answer: Not always. Provided we can access your waste and we have your card details beforehand, we can call you once on site with an exact quote and then process your card payment remotely on completion.
Q14. What is a cubic yard?
Answer:A cubic yard is three feet high by three feet wide by three feet deep, or 27 cubic feet.
Q15. How big is our Clearance Vehicle?
Answer:The All Clear Company runs a fleet of 13.5 cubic yard specially designed Clearance vehicles. Which are the equivalent of more than 2 standard 6 cubic yard builders skips.
Q16. How do we charge?
Answer: The All Clear Company charge by volume. How much of our Clearance vehicle is filled with your waste. However if your waste is particularly heavy eg. Rubble, concrete or soil our charge is based on weight.
Q17. How much notice do we require?
Answer:Try to give us as much notice as possible to ensure your waste clearance can be scheduled for a time convenient to you. Nevertheless, if you have an urgently clearance, we can often arrange a collection within 24 hours of your call.